RapidSOS wins 2015 New Venture Competition business track

RapidSOS wins 2015 New Venture Competition business track

RapidSOS wins 2015 New Venture Competition business track

RapidSOS wins the business track Dubilier $50,000 Grand Prize of the 2015 New Venture Competition. RapidSOS is commercializing a suite of advanced communication technologies to revolutionize emergency response and communication. Team members: Michael Martin, MBA 2015; Nick Horelik; Kellen Brink; Alex Santana, MBA 2016; Kaiying Liao; Joe DiPaolo, MBA 2015. For more on NVC: www.hbs.edu/nvc and more on the Rock Center for Entrepreneurship www.hbs.edu/rock.

By Vocalcom

How Do You Define Excellent Customer Service?

Customers are at the heart of any company’s success, yet often they are not made a priority. Accenture reports that 66% of customers switch brands due to poor service, while Insight Squared found that a stunning $41 billion is lost by U.S.-based companies every year due to poor customer service. What makes such a figure truly dismal is the fact...
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