RapidSOS wins 2015 New Venture Competition business track

RapidSOS wins 2015 New Venture Competition business track

RapidSOS wins 2015 New Venture Competition business track

RapidSOS wins the business track Dubilier $50,000 Grand Prize of the 2015 New Venture Competition. RapidSOS is commercializing a suite of advanced communication technologies to revolutionize emergency response and communication. Team members: Michael Martin, MBA 2015; Nick Horelik; Kellen Brink; Alex Santana, MBA 2016; Kaiying Liao; Joe DiPaolo, MBA 2015. For more on NVC: www.hbs.edu/nvc and more on the Rock Center for Entrepreneurship www.hbs.edu/rock.

By Vocalcom

Tapping into Customer Service Equilibrium

Cloud contact centers, like any other business, rely on one thing – the customer. This is why among every single aspect of running and developing a successful enterprise, maintaining and improving customer service is perhaps one – if not the most – important thing for a company to pour its resources into. As we all know, the customer service landscape...
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