RapidSOS wins 2015 New Venture Competition business track

RapidSOS wins 2015 New Venture Competition business track

RapidSOS wins 2015 New Venture Competition business track

RapidSOS wins the business track Dubilier $50,000 Grand Prize of the 2015 New Venture Competition. RapidSOS is commercializing a suite of advanced communication technologies to revolutionize emergency response and communication. Team members: Michael Martin, MBA 2015; Nick Horelik; Kellen Brink; Alex Santana, MBA 2016; Kaiying Liao; Joe DiPaolo, MBA 2015. For more on NVC: www.hbs.edu/nvc and more on the Rock Center for Entrepreneurship www.hbs.edu/rock.

By Vocalcom

Don't Underestimate the Power of Online Service for Older Customers

The telephone still stands as the preferred method of communication for older consumers; however, the right call center software solution can be the key needed to bringing more of these traditional individuals over into the online realm. Confusion and usability are often cited as top reasons for older customers staying away from online service, but a recent study by Forrester...
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