Re-imagine Service: How kCura Uses Salesforce Communities to Reduce Friction

Re-imagine Service: How kCura Uses Salesforce Communities to Reduce Friction

Re-imagine Service: How kCura Uses Salesforce Communities to Reduce Friction

Join salesforce.com customer kCura as they describe the value of having a communities platform to create frictionless service experiences with law firms, government agencies, and litigation service providers. Learn how a self-service community experience enables customers to help each other and themselves, letting service teams focus on the big issues. All of these benefits ultimately translate into a frictionless and unified experience for all their customers! George Orr is the VP of Client Services for kCura. He leads strategic and implementation initiatives designed to enhance the online experience of customers.

By Vocalcom

Transform the Customer Experience with Vocalcom Cloud

Cloud computing has an ever-growing presence in the business world and has increasingly become the model of choice for contact centers. As a method in which massively scalable IT-related capabilities are provided like a service using Internet technologies to multiple external customers, the cloud contact center model offers numerous advantages in two principal ways: enhancing the efficiency of the contact...
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