Re-imagine Service: How kCura Uses Salesforce Communities to Reduce Friction

Re-imagine Service: How kCura Uses Salesforce Communities to Reduce Friction

Re-imagine Service: How kCura Uses Salesforce Communities to Reduce Friction

Join salesforce.com customer kCura as they describe the value of having a communities platform to create frictionless service experiences with law firms, government agencies, and litigation service providers. Learn how a self-service community experience enables customers to help each other and themselves, letting service teams focus on the big issues. All of these benefits ultimately translate into a frictionless and unified experience for all their customers! George Orr is the VP of Client Services for kCura. He leads strategic and implementation initiatives designed to enhance the online experience of customers.

By Vocalcom

Engaging Both Customers and Employees Using Social Media

As the cloud contact center market grows, so do the other areas of online presence that surround it. Namely, social media sites have long passed the point of being considered a fleeting fad. Now, social platforms are being integrated into everything about end user’s lives, from how they interact with their phones to how they shop to how they interact...
View Full Article