Reaching Generation C Through Big Data

Reaching Generation C Through Big Data

Reaching Generation C Through Big Data

Whether it's via a tablet device or smart phone, "Generation C" is generating overwhelming amounts of Big Data, creating an enormous potential for companies to change the way they do business. In this 30-minute webcast by 1to1 Media, HP worldwide CRM executive Dennis DeGregor will discuss the use of analytics to make enterprise data relevant, quantifiable, and actionable. Sponsored by Revana.

By Vocalcom

Driving a Seamless Customer Experience Combining Salesforce and Vocalcom Cloud Customer Contact Technology

Contact center agents handle tremendous amounts of customer data on any given day, using this information to deliver excellent customer service while representing brands in a knowledgeable manner. These employees therefore need access to data-rich software that allows them to interact with customers in the most efficient way possible. The solution? CRM, or customer relationship management, software. With an optimum...
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