Reaching Generation C Through Big Data

Reaching Generation C Through Big Data

Reaching Generation C Through Big Data

Whether it's via a tablet device or smart phone, "Generation C" is generating overwhelming amounts of Big Data, creating an enormous potential for companies to change the way they do business. In this 30-minute webcast by 1to1 Media, HP worldwide CRM executive Dennis DeGregor will discuss the use of analytics to make enterprise data relevant, quantifiable, and actionable. Sponsored by Revana.

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5 Steps for a Perfect Live Chat Experience

Live chat is a perfect channel for every aspect of the customer experience. When customers are searching for product information or need help with checkout, live chat can provide the immediate assistance they need. However, as with any channel, it’s important for brands to personalize the experience and communicate in a manner that best fits the channel. Here are five steps...
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