Real-Time Personalization: Give the Right Treat or Get Tricked

Real-Time Personalization: Give the Right Treat or Get Tricked

Real-Time Personalization: Give the Right Treat or Get Tricked

Let us treat you to a webinar on how you can engage your target prospects on web and mobile. You'll discover how to engage with them on your main interaction channel, your website.

By Vocalcom

Voice Channel Still Dominates in Customer Service

With the numerous channels used for customer service these days, one might question if the traditional voice channel will one day become obsolete. Do customers really want to call for service instead of sending a quick tweet? Wouldn't a short email or text message yield a quicker answer? Customer service efficiency on any of these channels depends on a brand's...
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