Rebirth Through Digitalization

Rebirth Through Digitalization

Rebirth Through Digitalization

Digitalization is the complete transformation of a business using new technologies that help to generate revenue and value. Join us as HCL explains its Digital Systems Integration (DSI) approach, which helps the modern corporation navigate its transformation from legacy-driven and slow to digitalized and agile, with particular emphasis on the implications for the Salesforce environment.

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Why Your Call Center Needs to Start Thinking Creatively

As customers’ shopping habits continue to change, corporations similarly must continually re-imagine how to best handle customer service. Gone are the days where there are set business hours for shopping and interactions with customers only took place in certain contexts. While physical customer service locations are still an important part of the customer service experience, various call center solutions are...
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