Redefining the Student Experience with Cornell University

Redefining the Student Experience with Cornell University

Redefining the Student Experience with Cornell University

Student success is a key concern in the higher education community. In this segment, join Cornell University's Rebecca Joffrey as she shares Cornell's student-first approach to building an engagement platform. It’s social on the front end and ‘big data’ on the back end with the goal of creating a simple and intuitive online experience.

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Empowering Customers to Become Brand Advocates

When companies deliver an excellent customer service experience, sales improve and loyalty is often won. The savvy company, however, will never lose sight of providing an optimal customer experience and strive toward an additional goal: turning those satisfied customers into true brand advocates. In today's omnichannel world, customers have more power than ever before with their freedom to voice concerns...
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