Reduce Service Friction with Salesforce Communities: Benefitfocus Case Study

Reduce Service Friction with Salesforce Communities: Benefitfocus Case Study

Reduce Service Friction with Salesforce Communities: Benefitfocus Case Study

Join Salesforce.com customer Benefitfocus as they describe the value of having a communities platform to create frictionless service experiences with insurance carriers, employers, brokers, and consumers. More than 20 million consumers manage all types of benefits in the Benefitfocus Cloud. Learn how a self-service community experience enables customers to help each other and themselves, letting service teams focus on the big issues. All of these benefits ultimately translate into a frictionless and unified experience for all their customers! Kyle Hines works for the Enterprise Business Systems group at Benefitfocus. He leads strategic and implementation initiatives designed to enhance the online experience of customers.

By Vocalcom

5 Reasons Why Email Customer Service Still Matters

Companies these days feel the pressure to respond quickly to customers. As messaging apps and social media continue to grow in popularity for customer service, your brand might question if channels such as email are still attractive to customers. According to a report by eConsultancy, 60% of customers indeed prefer support via email. In fact, when email is managed through...
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