REI Uses Digital to Bring Outdoor Customers Inside

REI Uses Digital to Bring Outdoor Customers Inside

REI Uses Digital to Bring Outdoor Customers Inside

Annie Zipfel, SVP of Marketing for REI, describes how Local Inventory Ads help customers find just what they want — and keep them connected to the local store experience that's at the heart of the brand.

By Vocalcom

Gaining a Competitive Edge with Live Web for Customer Service

It’s simple: the contact center should allow you to engage with your customers like never before. This is likely why multi-channel customer service has been projected for significant continued growth, which points to the fact that your customers not only want but need multi-channel service. Research shows: Average time spent on Facebook per month: 6.9 hours – compared to 2.7...
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