REI Uses Digital to Bring Outdoor Customers Inside

REI Uses Digital to Bring Outdoor Customers Inside

REI Uses Digital to Bring Outdoor Customers Inside

Annie Zipfel, SVP of Marketing for REI, describes how Local Inventory Ads help customers find just what they want — and keep them connected to the local store experience that's at the heart of the brand.

By Vocalcom

Maximizing Your Unified Agent Experience

Retaining great employees – especially great call center agents – is all about respecting their time, helping them be as efficient as possible and feel appreciated for the work that they’re doing. Nothing slows down a call center agent more than waiting to find out if a prospective customer will pick up the phone. The new unified agent is able...
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