Reliance Home Comfort Offers Great Customer Service with Microsoft Dynamics CRM

Reliance Home Comfort Offers Great Customer Service with Microsoft Dynamics CRM

Reliance Home Comfort Offers Great Customer Service with Microsoft Dynamics CRM

Celso Mello, CIO of Reliance Home comfort, the leading Canadian provider of home heating, cooling, and water heater solutions, discusses how their business has been able to deliver amazing customer experiences and increase its customer satisfaction score since implementing Microsoft Dynamics CRM 2013 and providing its salespeople Microsoft Surface Pro tablets. Read the full story here - https://customers.microsoft.com/Pages/CustomerStory.aspx?recid=3514. For more Microsoft Dynamics case studies, browse through our Customer Stories playlist - http://www.youtube.com/playlist?list=PLRvH_Jgj96NmH5SaB9Kkhw6L0tx5sDfFw.

By Vocalcom

Live Chat Supercharges Sales and Customer Service

Customers nowadays value convenience on the go, loving brands that match their expectations and similarly abandoning those that do not. Companies are therefore challenged to optimize their services in a way that not only attracts new customers but also retains current ones who may easily switch to a savvier competitor. Of all the support channels available to customers, the one...
View Full Article