Reliance Home Comfort Offers Great Customer Service with Microsoft Dynamics CRM

Reliance Home Comfort Offers Great Customer Service with Microsoft Dynamics CRM

Reliance Home Comfort Offers Great Customer Service with Microsoft Dynamics CRM

Celso Mello, CIO of Reliance Home comfort, the leading Canadian provider of home heating, cooling, and water heater solutions, discusses how their business has been able to deliver amazing customer experiences and increase its customer satisfaction score since implementing Microsoft Dynamics CRM 2013 and providing its salespeople Microsoft Surface Pro tablets. Read the full story here - https://customers.microsoft.com/Pages/CustomerStory.aspx?recid=3514. For more Microsoft Dynamics case studies, browse through our Customer Stories playlist - http://www.youtube.com/playlist?list=PLRvH_Jgj96NmH5SaB9Kkhw6L0tx5sDfFw.

By Vocalcom

The Social Media Battle Rages On - Call Centers, Customer Service and More

While many call centers are still working to fully integrate Facebook and Twitter into to their multi-channel service options, social media avenues only continue to widen and strengthen. Just a few of the up-and-coming applications and networks to keep an eye on are Snapchat, WhatsApp, Line, Tumblr, Instagram, Pinterest, Kakao and Reddit.   While a service like Snapchat – in...
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