Requirements for SDN - Plenary Session Introduction (Defining Software Defined Networks)

Requirements for SDN - Plenary Session Introduction (Defining Software Defined Networks)

Requirements for SDN - Plenary Session Introduction (Defining Software Defined Networks)

Requirements for SDN - Plenary Session Introduction (Defining Software Defined Networks)

By Vocalcom

Software-as-a-Service Becoming a Top Customer Service Technology

Among the many call center solutions made available today, Software-as-a-Service (SaaS) is rising as one of today’s most popular, especially for delivering premium customer service. In fact, according to a recent whitepaper released by Forrester Research, nearly 70 percent of organizations are either currently using SaaS solutions for “horizontal business processes,” such as customer relationship management (CRM), or are preparing...
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