Retail - Deploying Salesforce1 End-to-End for an Integrated Omni-Channel Approach

Retail - Deploying Salesforce1 End-to-End for an Integrated Omni-Channel Approach

Retail - Deploying Salesforce1 End-to-End for an Integrated Omni-Channel Approach

Join us to learn how innovative retailers are deploying the Salesforce1 Platform with partner solutions like Glovia Order Management and Fujitsu Social Clienteling, to improve customer satisfaction, sales, operations, and create an integrated Omni-channel strategy.

By Vocalcom

5 Key Benefits of Customer Journey Mapping

Taking the perspective of the customer is essential to understanding his experience with a brand. For this reason, many companies are using customer journey mapping to study the user experience and learn where improvements can be made. Through an analysis of quantitative data and anecdotes from both customers and employees, brands may develop comprehensive maps that reflect the customer’s motivations...
View Full Article