Rock 100 NYC: The Roundtables

Rock 100 NYC: The Roundtables

Rock 100 NYC: The Roundtables

Get a view into what happens at our regional “Roundtables” with this highlights reel from the NYC event on November 20, 2014. The Rock 100 NYC gathered for an evening of customized discussions and dinner featuring a fireside chat between Professor Bill Sahlman and Brian Bedol founder of Bedrocket Media Ventures, Bluefin Labs, CBS College Sports Network, and ESPN Classic.

By Vocalcom

5 Ways Big Data Can Improve the Customer Experience

Brands nowadays collect a tremendous amount of data on their customers. From purchase history to social media commentary, customer insights may be collected across multiple touchpoints. In addition, contact center metrics such as average handling time and first contact resolution provide data on how the customer experience is affected by service practices. Through close examination across channels, brands may use...
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