Rock 100 Summit

Rock 100 Summit

Rock 100 Summit

The Rock 100 Summit is an exclusive bi-annual event on campus where Rock 100 members, faculty, and successful alumni entrepreneurs gather to share insights through case discussions and peer group roundtables that cut to the chase. Catch a glimpse of the energy and excitement from the inaugural Summit event in April 2014.

By Vocalcom

Measuring Employee Engagement in the Modern Contact Center

A key aspect of running a successful business involves maintaining and strengthening the resources that a company already possesses. Along with the prevention of churn, employee retention is just as, if not more, important. For call centers, improving employee retention means more than just saving paperwork – it means a more reliable infrastructure of engaged employees, as well as significant...
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