Rock 100 Summit

Rock 100 Summit

Rock 100 Summit

The Rock 100 Summit is an exclusive bi-annual event on campus where Rock 100 members, faculty, and successful alumni entrepreneurs gather to share insights through case discussions and peer group roundtables that cut to the chase. Catch a glimpse of the energy and excitement from the inaugural Summit event in April 2014.

By Vocalcom

Social Media Analytics in the Call Center

For call center agents, approaching consumers on Twitter can be an intimidating proposition. On the one hand, it seems simple enough to send a tweet and respond to a mention of your brand. But, how do you know if the issue is something that needs to be added to your call center queue? Enter social media analytics: a new technology...
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