Royal Bank of Canada Customer Success

Royal Bank of Canada Customer Success

Royal Bank of Canada Customer Success

http://marketingcloud.com - The customer revolution has begun—and it’s never been more important to develop real relationships with your customers. Salesforce Marketing Cloud is the world’s most powerful 1:1 digital marketing platform, helping you make the most of every customer interaction. Are you ready to create personalized, cross-channel customer journeys that deliver exceptional brand experiences? The future of digital marketing is here. See why Salesforce Marketing Cloud is excited to be leading the way. Build and manage your customer journeys with Salesforce Marketing Cloud: Email: http://www.exacttarget.com/products/email-marketing Mobile: http://www.exacttarget.com/products/mobile-marketing Social: http://www.exacttarget.com/products/social-media-marketing Ads: http://www.exacttarget.com/products/ads Web: http://www.exacttarget.com/products/web-personalization Journey Management: http://www.exacttarget.com/products/journey-management Predictive Intelligence: http://www.exacttarget.com/products/predictive-intelligence Content & Messaging: http://www.exacttarget.com/products/content-messaging Customer Data Platform: http://www.exacttarget.com/products/customer-data-platform Hub Exchange: https://hubexchange.exacttarget.com/ Want to stay up-to-date on digital marketing? The Salesforce Marketing Cloud blog publishes everything you need to stay ahead of the curve, including best practices, tips, trends, and recent research: http://exacttarget.com/blog Learn more about Salesforce Marketing Cloud: http://marketingcloud.com For more information about Salesforce: http://salesforce.com

By Vocalcom

Leveraging Smartphone Purchases and Searches for Improved Customer Service

At its core, the cloud contact center is an inherently Internet-based service (after all, that is where the cloud exists). You’ve done a great job of ditching legacy hardware and moving everything to the cloud. You certainly deserve a pat on the back for making this move; however, a cloud-based facility should also be providing its clients with Internet-based service...
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