RREAL helps more families overcome fuel poverty by using Microsoft Dynamics solution

RREAL helps more families overcome fuel poverty by using Microsoft Dynamics solution

RREAL helps more families overcome fuel poverty by using Microsoft Dynamics solution

RREAL strives to alleviate fuel poverty by installing solar panels on low-income family homes. To ensure they serve more people cost effectively, RREAL chose to manufacture the solar panels they install. They needed robust client management and accounting tools to manage the growing intricacies of the business. By adopting Microsoft Dynamics GP on Microsoft Azure, Microsoft Office 365 and Microsoft Dynamics CRM Online, RREAL has a single streamlined process, helping reduce installation time by more than 50%. To view the full Customer Story, visit https://customers.microsoft.com/Pages/CustomerStory.aspx?recid=18862. To learn more about the Microsoft Dynamics ERP solution, click here - http://www.microsoft.com/en-us/dynamics/erp-gp-overview.aspx.

By Vocalcom

5 Key Benefits of IVR for Customer Service

While self-service is key to helping customers find information quickly, IVR is an essential tool for making it happen. IVR, or interactive voice response, uses touch-tone or speech recognition technology to identify and route callers to the most qualified agents, driving greater efficiency on both sides of the customer experience. Here are five key benefits of IVR that make it...
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