Sal Khan (MBA 2003) - Giving Millions Of Students A New Path To Learning

Sal Khan (MBA 2003) - Giving Millions Of Students A New Path To Learning

Sal Khan (MBA 2003) - Giving Millions Of Students A New Path To Learning

Sal Khan (MBA 2003) talks about his path from hedge fund analyst to education innovator and the explosive growth of his online learning platform, Khan Academy. Learn more: https://www.alumni.hbs.edu/campaign/making-a-difference/Pages/individual-spotlights.aspx?num=3828&cindex=2

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The Call Center Manager's Role in Handling Customer Complaints

Customer complaints and problems, service agents are trained and empowered to solve most them on their own using business rules that are preset in a company’s call center software. There are some service recovery situations, however, in which the conversation needs to be escalated to a manager. The manager has three key responsibilities during an escalated call: 1.       Satisfy the...
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