Sales and Service — Salesforce World Tour NYC — June 18, 2015

Sales and Service — Salesforce World Tour NYC — June 18, 2015

Sales and Service — Salesforce World Tour NYC — June 18, 2015

Melissa Boyle, Senior Director Industry Solutions, Salesforce, presents a vision for how Merck might use Sales Cloud and Service Cloud to create 1:1 relationships with its consumers. Later, Keith Block, Vice Chairman and President, Salesforce, interviews Mark Dawson, Head of Marketing & Sales Systems, Merck about the company's vision for using Salesforce products and platform to extend their healthcare capabilities for interactions with doctors and patients.

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Part 3 - What Makes a Call Center Application Addictive?

Here’s a question to consider: Does your enterprise mobile app grow more powerful as more people use it? This is one question asked in a Salesforce eBook we’ve been covering that describes six key elements of creating a killer business mobile app. In parts one and two of this series, we discussed the role that collaboration and interoperability play in...
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