Salesforce Admin Keynote

Salesforce Admin Keynote

Salesforce Admin Keynote

Salesforce admins are the heroes of their offices. Fighting inefficiency, spreading innovation, and championing productivity wherever they can, Salesforce Admins make it possible for their companies to connect to customers in entirely new ways. Join Mike Gerholdt, Admin Evangelist, and Sarah Franklin, Head of Admin Marketing, to hear how admins are delivering innovative apps, data-driven business decisions, and taking their businesses mobile.

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6 Tips for Fixing a Poor Customer Service Experience

As most brands will tell you, the cost of a poor customer service experience is high. According to an American Express study, 55% of consumers have intended to make a purchase but eventually backed out due to a poor service experience. A GetSatisfaction study further found that 71% of customers eventually ended a business relationship due to poor service, while...
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