Salesforce Gives

Salesforce Gives

Salesforce Gives

For being a thriving city on the cutting edge of innovation, the local San Francisco school system was one that was underprivileged and under-resourced. With the donation of time and technology, the SFUSD school system was able to change the game for its students and give them the tools to succeed in their home town.

By Vocalcom

Robotic Process Automation and the Contact Centre

I attended a very interesting "round table" lunch recently hosted by Teleperformance. It was titled RPA and Making Customer Service Easy. I was intrigued. What was RPA? How had I missed it? After all, I hear about most new products or innovations that effect the Contact Centre. Had we invented a Robot that sat there 24x7 and answered each and...
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