Salesforce Industries Vision

Salesforce Industries Vision

Salesforce Industries Vision

Since the beginning, Salesforce has been focused on making customers successful. Now, that means directly addressing the unique needs of customers’ industries. Here, Salesforce industry experts discuss the disruption boom that’s re-shaping whole sectors, and share a vision for transforming businesses with social, mobile, and the cloud.

By Vocalcom

6 Steps to Building Customer Rapport on the Voice Channel

Our modern digital era has made it easier than ever to connect with customers, offering them a mix of both human and automated assistance. However, the traditional voice channel is far from extinct—a recent Google study found that 61% of mobile users call businesses during the purchasing phase, with 59% seeking a quick answer and 57% wishing to speak to...
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