Salesforce Industries Vision

Salesforce Industries Vision

Salesforce Industries Vision

Since the beginning, Salesforce has been focused on making customers successful. Now, that means directly addressing the unique needs of customers’ industries. Here, Salesforce industry experts discuss the disruption boom that’s re-shaping whole sectors, and share a vision for transforming businesses with social, mobile, and the cloud.

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6 Benefits of Identifying Recurring Customer Issues

Analytics enable brands to learn key information about customers. From understanding buying habits to identifying the most popular channels for service, analytics provide important insights for improving the overall customer experience. Within the contact center, data collection plays the vital role of capturing all feedback regarding customer service interactions—including the key reasons why customers are making contact in the first...
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