Salesforce Marketing Cloud - Customer Data Platform

Salesforce Marketing Cloud - Customer Data Platform

Salesforce Marketing Cloud - Customer Data Platform

Learn about the Customer Data Platform, part of the Salesforce Marketing Cloud.

By Vocalcom

Part 2 - Top Areas of Improvement for Call Center Intraday Management

When call center managers were asked about what needed the most improvement in their call centers, they mentioned four areas. The first two – intraday staffing and queue management –were discussed in part one of this series. Now, let’s move on to the last two challenges faced: Real-time monitoring and alerts and intraday task management. The Challenge: Real-time monitoring and...
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