Salesforce Q4 Highlights

Salesforce Q4 Highlights

Salesforce Q4 Highlights

Join us as we look at our accomplishments in the fourth quarter (November 2014 – January 2015) and take a complete look at our 2015 fiscal year.

By Vocalcom

Digital vs. Humanized Customer Experience: Striking a Balance

Technology has transformed customer service as we know it, making it more possible than ever to resolve a problem on multiple channels with self-service options. Customers and contact centers alike are able to save time, agents increase productivity, brands drive sales, and customers are ideally satisfied with the wealth of customer service options at their disposal. But where exactly does...
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