Salesforce Q4 Highlights

Salesforce Q4 Highlights

Salesforce Q4 Highlights

Join us as we look at our accomplishments in the fourth quarter (November 2014 – January 2015) and take a complete look at our 2015 fiscal year.

By Vocalcom

Top 10 Tips for Reducing Average Handling Time

Contact center agents have to strike a delicate balance when it comes to delivering excellent customer service. On one hand, quality should never be compromised and customer satisfaction is always top priority. However, time is of the essence for both companies and customers alike: it's costly for businesses when agents spend too much time with a single customer (especially on...
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