Salesforce Wave: Analytics Cloud Keynote

Salesforce Wave: Analytics Cloud Keynote

Salesforce Wave: Analytics Cloud Keynote

Join us to learn about our newest innovation. We will reveal how you can know your customers in a whole new way.

By Vocalcom

Part 2 - Top Areas of Improvement for Call Center Intraday Management

When call center managers were asked about what needed the most improvement in their call centers, they mentioned four areas. The first two – intraday staffing and queue management –were discussed in part one of this series. Now, let’s move on to the last two challenges faced: Real-time monitoring and alerts and intraday task management. The Challenge: Real-time monitoring and...
View Full Article