Salesforce1 Mobile Keynote

Salesforce1 Mobile Keynote

Salesforce1 Mobile Keynote

Mobility is changing not only how we live, but how we work. Join Clarence So, EVP Mobile Strategy, to learn how to use mobile to connect and engage with your customers and employees in a whole new way. We'll also highlight best practices for optimizing and rolling out a mobile strategy for your company.

By Vocalcom

The Wait is Over: Callbacks are Key to Efficient Customer Service

Customer service has evolved beyond the days of only calling for support, as modern-day customers may typically choose from multiple channels for service. Despite the choice in channels, voice certainly remains a preferred channel for support—especially when service situations become complex. An American Express study found that 46% of customers prefer to talk to customer service agents over the phone...
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