Salesforce1 Platform - Deeper with Field Audit Trail

Salesforce1 Platform - Deeper with Field Audit Trail

Salesforce1 Platform - Deeper with Field Audit Trail

Customer-service organizations and regulated Industries such as financial services, healthcare, and life sciences need the ability to go back and audit data. Jonathan Bruce, Product Manager of Big Data and Sharing at Salesforce, gives you an in-depth look at Field Audit Trail, the new Salesforce tool that captures the full life cycle of your data—up to 10 years history.

By Vocalcom

Fifty-eight Percent of Customers Communicate with Companies via E-mail

Every customer-centric call center manager knows that digital channels are becoming increasingly popular for customer service. The prevalent use of smartphones, for example, brings the opportunity for individuals to contact others without actually speaking on the phone. E-mail is one such example of this. People who buy products marketed through e-mail are shown to spend 138 percent more than people...
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