Salesforce1 Platform - Introduction to Event Monitoring

Salesforce1 Platform - Introduction to Event Monitoring

Salesforce1 Platform - Introduction to Event Monitoring

As companies of every size and industry move to the Salesforce1 Platform, there’s a growing need for greater visibility into how employees are using Salesforce apps. Hear Adam Torman, Director of Product Marketing for the Salesforce1 Platform, explain how the new Event Monitoring tool gives you complete visibility into your Salesforce apps like never before.

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Study Shows Social Media on the Rise in Contact Centers

As social media use continues to grow amongst consumers, call centers are no longer able to sit back and watch. Although social media was reported to be a lower priority this year in terms of call center solutions, a recent study by Deloitte Consulting indicates that this is no longer proving true. In fact, its use in the contact center...
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