Salesforce1 Platform - Introduction to Event Monitoring

Salesforce1 Platform - Introduction to Event Monitoring

Salesforce1 Platform - Introduction to Event Monitoring

As companies of every size and industry move to the Salesforce1 Platform, there’s a growing need for greater visibility into how employees are using Salesforce apps. Hear Adam Torman, Director of Product Marketing for the Salesforce1 Platform, explain how the new Event Monitoring tool gives you complete visibility into your Salesforce apps like never before.

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7 Essential Tips for Reducing Average Handling Time

Time plays a key role in customer service. Customers seek meaningful yet quick responses, while companies need to deliver quality experiences while avoiding long and costly service interactions. For this reason, average handling time, or AHT, is often considered an important metric to measure in the contact center, as agents strive to offer great customer service while keeping their interactions...
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