Salesforce1 Platform - Introduction to Field Audit Trail

Salesforce1 Platform - Introduction to Field Audit Trail

Salesforce1 Platform - Introduction to Field Audit Trail

Customer-service organizations and regulated Industries such as financial services, healthcare, and life sciences need the ability to go back and audit data. Jonathan Bruce, Product Manager of Big Data and Sharing at Salesforce, gives you an in-depth look at Field Audit Trail, the new Salesforce tool that captures the full life cycle of your data—up to 10 years history.

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The Evolution of Customer Loyalty: It Doesn't Happen Overnight

It’s not easy to establish customer loyalty. It takes the effort of laying the foundation for a sturdy house brick by brick; it requires the commitment of painting a masterpiece one patient brush stroke at a time. If you’re looking to bolster brand loyalty, here’s one clue for you: Your customers want multi-channel integration. In fact, almost half (49 percent)...
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