Salesforce1 Platform - Introduction to Field Audit Trail

Salesforce1 Platform - Introduction to Field Audit Trail

Salesforce1 Platform - Introduction to Field Audit Trail

Customer-service organizations and regulated Industries such as financial services, healthcare, and life sciences need the ability to go back and audit data. Jonathan Bruce, Product Manager of Big Data and Sharing at Salesforce, gives you an in-depth look at Field Audit Trail, the new Salesforce tool that captures the full life cycle of your data—up to 10 years history.

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7 Essential Skills Every Call Center Agent Should Master

The definition of great customer experience may be evolving everyday, but one point remains the same: Skilled agents are always essential. As customers continue to demand authentic and humanized experiences, every brand needs to ensure that its call center agents have the proper skills to deliver excellent service. Here are seven skills every agent, through proper training, should master for...
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