Salesforce1 Platform - Platform Encryption Demo

Salesforce1 Platform - Platform Encryption Demo

Salesforce1 Platform - Platform Encryption Demo

Traditionally, there’s been a tradeoff between application functionality and strong security. Hear Eric Leach, Senior Director of Security and Compliance at Salesforce, detail how Platform Encryption solves this problem so you can protect sensitive data yet keep that data easily accessible within Salesforce.

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Social Media: A Core Business Element for Contact Center Success

Customer experience management is critical to a company’s success. A large part of this involves tailoring service programs to incorporate channels of communication based on individual customer’s preferences. One such channel is social media – and it’s becoming increasingly popular. In a recent survey commissioned by market research firm Aberdeen Group on trends impacting contact center services, it was found...
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