Q3 Highlights Q3 Highlights Q3 Highlights

Join us for a look back at our accomplishments in the third quarter of fiscal year 2015 (August 2014 - October 2014). We celebrated the Digital Marketing Conference of the Year with Connections 2014 in Indianapolis. We announced Salesforce Ventures, the company's global corporate investment group, with it's first fund of $100 million to invest in the next generation of enterprise technology companies. We held Dreamforce in San Francisco, the world's largest software conference and experienced four high-energy days of innovation, education, fun and giving back. Thank you for making us who we are today.

By Vocalcom

The Emergence of the Social Call Center

Picture this: your call agent thinks that a customer is offering his or her complete, undivided attention. In reality, however, the customer is only partially listening. That’s because he or she is on Facebook and Twitter, sending a text message, checking out your company on LinkedIn and sending e-mail – all while trying to grab a bite to eat before...
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