San Jose Earthquakes Imagine with Avaya

San Jose Earthquakes Imagine with Avaya

San Jose Earthquakes Imagine with Avaya

Avaya and the Quakes teamed up to create a long-awaited home for the MLS team that would be both worthy of the fans and the players. Avaya provided a full engagement and fabric networking solution to bring the first cloud enabled stadium to life. Learn more: bit.ly/1CqR2QD

By Vocalcom

Robotic Process Automation and the Contact Centre

I attended a very interesting "round table" lunch recently hosted by Teleperformance. It was titled RPA and Making Customer Service Easy. I was intrigued. What was RPA? How had I missed it? After all, I hear about most new products or innovations that effect the Contact Centre. Had we invented a Robot that sat there 24x7 and answered each and...
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