SAP API Management: Introduction

SAP API Management: Introduction

SAP API Management: Introduction

This is an introduction about SAP API Management which helps make APIs scalable and manageable. The video shares some very powerful use cases along with the key functionalities of this solution. SAP API Management helps customers share digital assets and processes beyond traditional applications and websites, enabling developer communities to consume digital assets with ease in new channels, devices, and user interfaces while promoting innovation and supporting new revenue streams.

By Vocalcom

Voice Channel Still Dominates in Customer Service

With the numerous channels used for customer service these days, one might question if the traditional voice channel will one day become obsolete. Do customers really want to call for service instead of sending a quick tweet? Wouldn't a short email or text message yield a quicker answer? Customer service efficiency on any of these channels depends on a brand's...
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