SAP Gateway for Microsoft: Service Pack 03/Office 365 demo

SAP Gateway for Microsoft: Service Pack 03/Office 365 demo

SAP Gateway for Microsoft: Service Pack 03/Office 365 demo

This demo shows scenarios that explains how SAP Gateway for Microsoft can be used to surface data and processes from SAP share point and office applications both online and the classical rich client desktop experience.

By Vocalcom

Is Your Contact Center a Social Butterfly or a Wallflower?

Today, customers are pinning, “liking,” re-tweeting and more – all which are opportunities for the contact center to penetrate its clientele and secure sales. Salesforce.com Senior VP, Dave Kellogg, reports that social media adoption in the contact center is currently at an approximate 19 percent and is expected to grow about 23 percent in the next 12 months – more...
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