SAP Replication Server for Real-Time Loading

SAP Replication Server for Real-Time Loading

SAP Replication Server for Real-Time Loading

Take a look at how SAP Replication Server helps organizations achieve the highest level of decision-making support by delivering a continuous stream of integrated data from multiple data sources across the organization to reporting and analytics systems.

By Vocalcom

The Call Center Manager's Role in Handling Customer Complaints

Customer complaints and problems, service agents are trained and empowered to solve most them on their own using business rules that are preset in a company’s call center software. There are some service recovery situations, however, in which the conversation needs to be escalated to a manager. The manager has three key responsibilities during an escalated call: 1.       Satisfy the...
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