Satya Nadella and the Hour of Code - Your Passion Makes a Difference

Satya Nadella and the Hour of Code - Your Passion Makes a Difference

Satya Nadella and the Hour of Code - Your Passion Makes a Difference

Microsoft CEO Satya Nadella visits the School of Finance and Technology in the Bronx, New York in celebration of the Hour of Code campaign. More than 20 million kids around the world took their first steps towards learning how to code this week. Everyone starts somewhere!

By Vocalcom

Top 10 Customer Engagement Trends for 2016 - Part 1

With the arrival of a new year, contact centers are set to experience shifts in customer engagement strategy. While many of the trends to be expected in 2016 closely mirror current ones, the ways in which technologies are implemented, agents train for and deliver service, and consumers choose to interact with their preferred brands will emphasize greater personalized attention and...
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