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Satya Nadella and the Hour of Code - Your Passion Makes a Difference

Satya Nadella and the Hour of Code - Your Passion Makes a Difference

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Satya Nadella and the Hour of Code - Your Passion Makes a Difference

Microsoft CEO Satya Nadella visits the School of Finance and Technology in the Bronx, New York in celebration of the Hour of Code campaign. More than 20 million kids around the world took their first steps towards learning how to code this week. Everyone starts somewhere!

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It Doesn't Matter Whether the Customer is Always Right - the Customer is Always a Customer

Posted in : Customer Service October 3 2014
As much as contact center agents can grow weary of difficult customer inquiries – the kind where the customer simply cannot be satisfied by the agent’s responses – customers are equally ambivalent when they reach out to a contact center agent. They’re hoping for the best and worried that they perhaps do not have the proper information that will allow...
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