Seasons of Opportunity: A Hangout with Etsy

Seasons of Opportunity: A Hangout with Etsy

Seasons of Opportunity: A Hangout with Etsy

Although the holidays are often seen as the biggest retail season, for most small businesses, there are many #SeasonsOfOpportunity year-round. In fact, small businesses drive a tremendous amount of revenue throughout the year, making up 54% of all US retail sales (Source: Small Business Administration). This huge impact is driven by thousands of micro-businesses every day, including those on platforms like Etsy. Join us as we talk to Parker Gard from +Etsy about how small business owners can make the most of the web and prepare for seasonal fluctuations in sales. Want to find out more about how Etsy can enhance your business? Check out our seller information page: http://bit.ly/1HgCztQ

By Vocalcom

How Call Centers Can Use IVR to Deliver Great Customer Service

As described in the previous blog post, IVR systems are an essential element of automated customer service. With IVR, brands may ensure that customers are connected quickly and efficiently with the most appropriate agent or given the information they need, saving everyone time while delivering personalized service. Here are five ways call centers can use IVR to deliver great customer service....
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