Secure systems, reliable customer solutions: Assa Abloy and Microsoft Dynamics AX

Secure systems, reliable customer solutions: Assa Abloy and Microsoft Dynamics AX

Secure systems, reliable customer solutions: Assa Abloy and Microsoft Dynamics AX

Assa Abloy provides the most advanced locking and door-opening solutions available worldwide, but something wasn't quite clicking. Within the company, there were over sixty legacy ERP solutions operating at the same time, and operating costs were high. Now with Microsoft Dynamics AX, information flows seamlessly - technical, non-technical, and personal – opening the door for continued customer service excellence. View the full Customer Story here - https://customers.microsoft.com/Pages/CustomerStory.aspx?recid=19799.

By Vocalcom

5 Key Terms for Building a Strong Customer Service Culture

Every company that aims to deliver great customer service must answer this: Is there a strong service culture in place? Without one, customer service becomes a vague endeavor with no clear strategy. By setting company goals and engaging with employees regularly to establish a clear path to success, a company can establish a strong service culture that naturally leads to...
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