Secure systems, reliable customer solutions: Assa Abloy and Microsoft Dynamics AX

Secure systems, reliable customer solutions: Assa Abloy and Microsoft Dynamics AX

Secure systems, reliable customer solutions: Assa Abloy and Microsoft Dynamics AX

Assa Abloy provides the most advanced locking and door-opening solutions available worldwide, but something wasn't quite clicking. Within the company, there were over sixty legacy ERP solutions operating at the same time, and operating costs were high. Now with Microsoft Dynamics AX, information flows seamlessly - technical, non-technical, and personal – opening the door for continued customer service excellence. View the full Customer Story here - https://customers.microsoft.com/Pages/CustomerStory.aspx?recid=19799.

By Vocalcom

Transitioning to a Multi-Channel Call Center Approach Isn't Always That Easy

Customers today continue to demand more – including more responsive service and in more ways than just voice. In fact, according to Econsultancy’s Multichannel Retail Survey, 39 percent of participants said that it is “very important” to be able to interact with companies using different channels. Engaging via a cross-channel interaction builds on customer behavior both past and current. Today,...
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