Self-Service for the Ages

Self-Service for the Ages

Self-Service for the Ages

As mobile and Internet usage continues to rise, customers have more control over their service experiences than ever before. In this Take 30 with 1to1 Media webcast, Rick Williams, manager of customer support at Yamaha, discusses how comprehensive FAQs and product specifications are allowing Yamaha customers to solve common problems on their own.

By Vocalcom

6 Tips for Customer Communication Through Messaging

Messaging apps are at the core of conversational commerce, marking a new and personalized way for brands and customers to engage with one another. Since messaging is already a mode of daily communication for many people, brands are able to capitalize on the natural appeal and familiarity of such apps as well as SMS for reaching more customers and optimizing...
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