Self-Service for the Ages

Self-Service for the Ages

Self-Service for the Ages

As mobile and Internet usage continues to rise, customers have more control over their service experiences than ever before. In this Take 30 with 1to1 Media webcast, Rick Williams, manager of customer support at Yamaha, discusses how comprehensive FAQs and product specifications are allowing Yamaha customers to solve common problems on their own.

By Vocalcom

Vocalcom Makes Phone, Predictive Dialing Campaign 20 Percent More Productive

Customer service has never been so convenient. The emergence of Vocalcom’s Hermes Cloud contact center solution has made management and business operations significantly easier across the globe. A completely cloud-based solution for modern customer service, the technology integrates multiple channels of service and helps to drastically lower overall costs. International businesses that extend across multiple companies and demographics can dodge...
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