Self-Service for the Ages

Self-Service for the Ages

Self-Service for the Ages

As mobile and Internet usage continues to rise, customers have more control over their service experiences than ever before. In this Take 30 with 1to1 Media webcast, Rick Williams, manager of customer support at Yamaha, discusses how comprehensive FAQs and product specifications are allowing Yamaha customers to solve common problems on their own.

By Vocalcom

Does Your Call Center Software Support These Two Social Media Necessities?

We all know that social media has significantly influenced the way consumers shop and interact with their favorite brands. How much so? Twenty-two percent of Americans (or 12 million individuals) use social networking sites several times per day, 47 percent of Americans say Facebook has the greatest impact on purchase behavior and 76 percent of Twitter users now post status...
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