Self-Service for the Ages

Self-Service for the Ages

Self-Service for the Ages

As mobile and Internet usage continues to rise, customers have more control over their service experiences than ever before. In this Take 30 with 1to1 Media webcast, Rick Williams, manager of customer support at Yamaha, discusses how comprehensive FAQs and product specifications are allowing Yamaha customers to solve common problems on their own.

By Vocalcom

The Importance of Survival Technologies in Customer Service

Perhaps the most important cornerstone of a functional and effective cloud contact center is the customer care aspect of the enterprise. After all, without properly serving the customer, there would be no contact center to manage in the first place. Thinking critically about this aspect of any business is necessary, just as the process of breaking the idea down into...
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