Sending Mass Email

Sending Mass Email

Sending Mass Email

This demo shows you how to leverage the mass email tool in Salesforce, so you can quickly contact your customers and keep track of these emails within the Salesforce app. Please leave a comment, and share the video if you found it helpful!

By Vocalcom

The Wait is Over: Callbacks are Key to Efficient Customer Service

Customer service has evolved beyond the days of only calling for support, as modern-day customers may typically choose from multiple channels for service. Despite the choice in channels, voice certainly remains a preferred channel for support—especially when service situations become complex. An American Express study found that 46% of customers prefer to talk to customer service agents over the phone...
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