Sephora Turns Smartphones Into Local Store Magnets

Sephora Turns Smartphones Into Local Store Magnets

Sephora Turns Smartphones Into Local Store Magnets

The popular beauty retailer uses mobile phones and in-store digital to bring happier, better-informed and more loyal customers into its local outlets.

By Vocalcom

The Call Center is Here to Stay

When a customer has an urgent question or complaint, nothing is more irritating than reaching a voice recording, or in other words, being placed on hold. In fact, 79 percent of consumers prefer to speak to another person over the telephone over any other method of communication when trying to reach a customer service center. For this reason, phone support...
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