Service Cloud Implementation: A Customer Perspective

Service Cloud Implementation: A Customer Perspective

Service Cloud Implementation: A Customer Perspective

Join us to learn from the real world experiences of ThinkDirect Marketing Group, a salesforce.com and EnablePath customer. TDMG Director of Information Technology Teresa Radan will provide a summary of her company's Service Cloud deployment, including how they handled subscription management, payment processing, invoice generation, and order data, all within the Salesforce1 Platform.

By Vocalcom

Top Threats Facing Your Contact Center

Incorporating stellar call center software is of the utmost importance for any flourishing business, regardless of its size. That’s because the right solutions are often your first line of defense in proactively preparing for threats against your contact center. As you sharpen the pencil and take out the calculator to figure out how to weave these solutions into your business...
View Full Article