Service Cloud Keynote: Deliver the Future of Customer Service. Today.

Service Cloud Keynote: Deliver the Future of Customer Service. Today.

Service Cloud Keynote: Deliver the Future of Customer Service. Today.

Customer experience is overtaking product and price as the #1 brand differentiator. How is your company leveraging this industry change? Join Service Cloud SVP & GM Mike Milburn to learn how the most successful organizations are using Service Cloud to transform their businesses with a service-first strategy. Come learn how to prepare your organization for the future and drive customer satisfaction by delivering more personalized service in a smarter and faster way than ever before.

By Vocalcom

What is Customer Relationship Management?

From BPO and IP to CEM and SIP, call center jargon often seems like a dizzying maze of mysterious acronyms. Today, we’re focusing on one of them: CRM, or Customer Relationship Management. First, let’s clarify exactly what is meant by customer relationship management. Our own CRM partner, Salesforce, excellently defines the term in a recent blog post, comparing it to...
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