Service Knowledge Feature Demo

Service Knowledge Feature Demo

Service Knowledge Feature Demo

Service Cloud Knowledge lets your customers, and agents, quickly find answers from anywhere.

By Vocalcom

7 Best Practices for Effective Call Quality Monitoring

These days, the words "omnichannel customer experience" evoke thoughts of social media channels and messaging apps. For this reason, it's important not to overlook the all-important voice channel: As many studies have shown, it remains a trusted channel for complex customer situations as well as a preferred method of contact among older consumers. With effective call quality monitoring practices, contact...
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