Service Live Agent Feature Demo

Service Live Agent Feature Demo

Service Live Agent Feature Demo

Deliver a personalized service experience to your customers, or potential customers, by engaging them at just the right moment - on any device - with Salesforce Live Agent chat.

By Vocalcom

Voice of the Customer: The Key to Brand Success

As customer service trends continue to shift toward personalized and emotionally connected experiences, it is more important than ever to understand how customers feel. While most companies collect feedback in some form, many are going a step further by implementing Voice of the Customer, or VOC, processes. In simple terms, VOC refers to a process or system for gathering customer...
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