Service Live Agent Feature Demo

Service Live Agent Feature Demo

Service Live Agent Feature Demo

Deliver a personalized service experience to your customers, or potential customers, by engaging them at just the right moment - on any device - with Salesforce Live Agent chat.

By Vocalcom

The Complexity of the Contact Center Customer Ecosystem

When it comes to customer service, getting it “right” feels like the easiest thing in the world. Just ask the customer what they want, surely. The problem with this approach, though, is that customers often have varying needs and priorities depending on their circumstances. Furthermore, customers have preferences in how they engage with contact center agents. While the emergence of...
View Full Article