Show Them Who's Boss

Show Them Who's Boss

Show Them Who's Boss

October 16 is National Boss' Day and we're celebrating by exploring the manager-employee relationship with two Googlers, Judy Nam & Carly Leahy, in the Google Small Business Community (http://g.co/GSBC). In this prerecorded interview, they discuss and share stories about achieving a great working relationship.

By Vocalcom

How to Choose the Right Social Media Platform For Your Call Center Goals

Today’s more advanced contact center offerings boast seamless and intuitive social media support, but that doesn’t mean they are necessarily easy for a contact center manager to leverage. Social media is not a one-size-fits-all type of strategy and, accordingly, neither is the type of social media you leverage to meet you contact center goals. Here are some tips and tricks...
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