Siemens's Premier Success Story

Siemens's Premier Success Story

Siemens's Premier Success Story

Siemens Energy uses Salesforce for everything from pre- and post-sales to maintaining service contracts. With small IT teams supporting many end users across the world, Siemens relies on Salesforce Premier+ Success to streamline end-user support and increase productivity of its IT staff. http://www.salesforce.com/services-training/customer-support/customers/siemens.jsp

By Vocalcom

The Complexity of the Contact Center Customer Ecosystem

When it comes to customer service, getting it “right” feels like the easiest thing in the world. Just ask the customer what they want, surely. The problem with this approach, though, is that customers often have varying needs and priorities depending on their circumstances. Furthermore, customers have preferences in how they engage with contact center agents. While the emergence of...
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