Single Vendor or Best-of-Breed

Single Vendor or Best-of-Breed

Single Vendor or Best-of-Breed

Ever try solving a puzzle using pieces that came from different boxes? There is a better way. A comprehensive, well-integrated solution that reduces risk and speeds return on investment.

By Vocalcom

Best Practices for Social Media Use in the Call Center

Over the years, call center agents have quickly moved from simple telephone solutions to e-mail, Web chat and more, and now, social media is becoming the latest go-to method of communication for consumers. In fact, it’s estimated that within five years, product-based social media interactions will be equivalent to that of phone interactions, according to DMG Consulting, with 70 to...
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