Sit-Down with Apttus CEO & Founder, Kirk Krappe

Sit-Down with Apttus CEO & Founder, Kirk Krappe

Sit-Down with Apttus CEO & Founder, Kirk Krappe

Apttus CEO, Kirk Krappe and Steve Rakoczy, SVP, Operations and IT at Neopost sit down to tell us how Neopost successfully leveraging Apttus’ industry leading Quote-to-Cash solutions.

By Vocalcom

The Complexity of the Contact Center Customer Ecosystem

When it comes to customer service, getting it “right” feels like the easiest thing in the world. Just ask the customer what they want, surely. The problem with this approach, though, is that customers often have varying needs and priorities depending on their circumstances. Furthermore, customers have preferences in how they engage with contact center agents. While the emergence of...
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