Sitel La Rochelle supports Sidaction 2015 (French)

Sitel La Rochelle supports Sidaction 2015 (French)

Sitel La Rochelle supports Sidaction 2015 (French)

On March 28 & 29, 300 Sitel volunteers answered calls over the Sidaction week-end for donation against Aids. News on France3 TV channel. Les 28 et 29 Mars 2015, 300 bénévoles Sitel ont pris les appels de dons pour l’association qui lutte contre le Sida. Reportage sur site de France3.

By Vocalcom

The Dominance of Voice as a Preferred Customer Service Channel

Many contact centers nowadays utilize an omnichannel strategy for customer service with the hope of reaching the greatest possible audience. When done right, this can be an excellent approach to meeting the demands of customers and marketing a brand. However, the rising popularity of chat and social media have not diminished the value of the traditional customer service channel: voice....
View Full Article