Sitel Sources: The Future of In-home Support

Sitel Sources: The Future of In-home Support

Sitel Sources: The Future of In-home Support

Vicki Jenkins from NelsonHall sat down with us and discussed the future of in-home support.

By Vocalcom

It Doesn't Matter Whether the Customer is Always Right - the Customer is Always a Customer

As much as contact center agents can grow weary of difficult customer inquiries – the kind where the customer simply cannot be satisfied by the agent’s responses – customers are equally ambivalent when they reach out to a contact center agent. They’re hoping for the best and worried that they perhaps do not have the proper information that will allow...
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