Situation 1

Situation 1

Situation 1

Situation 1: Joe Bloggs walks into your customer's store. He browses through all of the top end products, then whips out his mobile and buys and similar product at a cheaper price online from a different vendor. How does your client engage Joe and ensure he doesn't do this again? This video features: Stephen Partridge, Digital Experience Consultant at Sitecore, Aadil Qureshi, World Wide Leader at IBM and Chris Gibbins, Head of User Experience at Red Eye

By Vocalcom

Conversational Commerce is Key to Millennial Customer Engagement

Conversational commerce is both simplifying and revolutionizing the customer experience. It's easier than ever to connect with favorite brands, asking for assistance and making purchases on the go. The revolutionary part is that customer experience has become infinitely richer and more personal. In the past, automation and mobile customer service have fallen short of customer expectations or simply lacked the...
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