Situation 1

Situation 1

Situation 1

Situation 1: Joe Bloggs walks into your customer's store. He browses through all of the top end products, then whips out his mobile and buys and similar product at a cheaper price online from a different vendor. How does your client engage Joe and ensure he doesn't do this again? This video features: Stephen Partridge, Digital Experience Consultant at Sitecore, Aadil Qureshi, World Wide Leader at IBM and Chris Gibbins, Head of User Experience at Red Eye

By Vocalcom

Four Must-Have Features for Strengthening Web-Based Customer Service

The online realm is a great tool with which to offer customers and clients a singular destination for their questions. However, simple Web presence isn’t enough for customers or clients —they also want support when navigating the website. In fact, a 2013 survey conducted by LivePerson Connecting with Customers showed that 83 percent of those surveyed had the need for online...
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